Complaints Procedure

 

We are committed to providing high quality legal advice and client care. If you are unhappy about any aspect of the service you receive or about the bill, please contact our Complaints Partner, Michael Pace on 01522 512123 or by email on michael.pace@andrew-solicitors.co.uk or by post:

 
Andrew & Co LLP
St. Swithin’s Court, 1 Flavian Road
Nettleham Road
Lincoln
LN2 4GR
 
We have a written procedure that sets out how we handle complaints. It is available upon request.
 
We have eight weeks to consider your complaint. If you are not satisfied with our handling of your complaint or we have not resolved it within 8 weeks, you can ask the Legal Ombudsman to consider the complaint.
 
The Legal Ombudsman’s contact details are:
 
PO Box 6806
Wolverhampton
WV1 9WJ
0300 555 0333 from 8.30am to 5.30pm
 
Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within a year of the act or omission about which you are complaining (or you becoming aware of it).
 
The Legal Ombudsman deals with complaints by consumers and very small businesses. This means that some clients may not have the right to complain to the Legal Ombudsman, eg charities or clubs with an annual income of more than £1 million, trustees of trusts with asset value of more than £1 million and most businesses (unless they are defined as micro-enterprises). This does not prevent you from making a complaint directly to us about the service you have received or about the bill.