Client Care & Quality Policy

 

Andrew & Co Solicitors is a progressive, dynamic, highly-regarded law firm working in Lincolnshire and North Nottinghamshire.

Our comprehensive range of services has been established and developed to help our clients achieve successful outcomes to their personal and business challenges.

We take pride in delivering exceptional client service; we aim to provide a professional, personal and effective solution to all your legal needs.

We are committed to providing the highest standards of service and expertise, working in partnership with you, providing clear, practical advice combined with an efficient and courteous service to resolve the legal issues that may affect your work or personal life.

Our responsibilities;

We will:

  • Treat you fairly and with respect
  • Communicate with you in plain language

If you are our client we will also while acting for you:

  • Explain documentation and procedure to you
  • Keep you advised as to progress
  • Review your matter regularly
  • Advise you of any changes in the law that may affect your matter
  • Advise you of any reasonably foreseeable circumstances and risks that could affect the outcome of your matter
  • Keep you advised on the question of costs

We are proud to have ISO9001 which certifies our quality management.